The development strategy of TRANSCOM DANMAR S.R.L. aims to fundamentally satisfy customer requirements through the implementation, certification, maintenance, and continuous improvement of the Quality Management and Transport Security System in accordance with the requirements of the SR EN ISO 9001:2015 standard, TAPA TSR, and MS Order 761/2015 for the following area of activity:

To achieve this objective, the management of TRANSCOM DAN MAR S.R.L. has adopted the following strategic values:

• Satisfying customer requirements through continuous improvement of service quality and performance indicators in management decisions;
• Meeting delivery deadlines and conditions, as well as the assumed security requirements;
• Eliminating the causes of non-compliance, thereby reducing non-quality costs;
• Complying with the legal and regulatory requirements specific to our field of activity;
• Maintaining and improving the Quality Management System.

The Quality and Security Management System of TRANSCOM DANMAR S.R.L. is our guarantee to clients that the processes influencing the quality of transport services are effective and efficient, as a result of:

• Understanding customer requirements, whether implicitly or explicitly stated in contracts or resulting from specific legal regulations;
• Continuously improving service quality, fleet security, and the supply chain;
• Focusing on preventing malfunctions and constantly reducing the number of complaints and grievances;
• Modernizing and securing infrastructure through the introduction of modern technologies for temperature monitoring, equipment calibration, increasing the level of protection and security during transport operations, and preventing attacks and loss of goods;
• Periodic data analysis aimed at continuously improving activities;
• Raising awareness among all personnel, starting from the selection stage, through periodic training and evaluation, to control operations from the order reception phase to unloading, risk analysis for planned routes, and defining rules of conduct or action in emergency situations.

The concepts of quality and safety are promoted at all levels, through properly qualified personnel who are aware of their importance to the company’s activities.

For the year 2024, we have planned to expand and secure the vehicle fleet, achieve TAPA TSR 2023 certification (at least level 2), maintain GDP and SR EN ISO 9001:2015 certifications, and expand the quality management system by integrating the requirements of SR EN ISO 14001:2015, SR EN ISO 45001:2023, and SR EN ISO 37001:2018. Another important objective is continuing the construction of the storage space, Frigo service, car wash, and developing the freight forwarding house.

Convinced that implementing the Quality Management System in accordance with the SR EN ISO 9001:2015 standard, GDP requirements, and TAPA TSR 1 security requirements represents a real opportunity to enhance the performance of organizational processes, the management of TRANSCOM DANMAR S.R.L. commits to ensuring the necessary resources to maintain and continuously improve its effectiveness and to ensure compliance with applicable legislation and regulations.

This statement is presented to all interested parties upon request or during periodic evaluations (suppliers, clients, authorities, certification bodies, etc.), with the aim of maintaining constant communication regarding quality and security standards, normal operating conditions, and in the event of any emergency situations, which we commit to communicating to our clients within 24 hours.

Best regards,

Dated